Terms and conditions

Draft: this page describes the structure only. Its final text has not been approved yet.

1. The operator and the sellers

Who operates the marketplace, and that each product is sold by the shop named on it.

2. Placing an order

How an order is placed, confirmed and when the contract is concluded.

3. Prices and payment

Prices, accepted payment methods and when an online payment is taken.

4. Delivery

Delivery methods, fees, areas and times.

5. Cancellation and withdrawal

Cancelling an unpaid order, and the 14-day right of withdrawal for consumers.

6. Warranty and complaints

Statutory warranty, product liability and how to lodge a complaint.

7. Dispute resolution

Conciliation bodies and the EU online dispute resolution platform.